Store operator: PT. Eye Wealth Indonesia, Semarang, Indonesia. Store: moroxxocare.com. Customer care: hello@moroxxocare.com. Please contact us before returning any item so we can provide return instructions and the correct return address.
Information we process
When you create an account, place an order, contact Moroxxo Care, or use a consultation feature, we may receive information you provide such as your name, email address, phone number, billing and shipping address, order information, payment-related status, and messages. If you voluntarily discuss an eye concern, your message may contain health-related information. You do not need to provide health information simply to browse the store.
The website may also process technical information such as IP address, device and browser information, cookies, pages viewed, referral information, and website interactions.
How we use information
We use information to operate accounts and checkout, process and fulfill orders, arrange international shipping, provide customer support, prevent fraud or misuse, improve the website, measure performance, and meet legal or accounting obligations. Marketing communications are handled separately from transactional communications and are sent only where permitted.
Nia virtual assistant and consultations
Nia is a virtual assistant, not a human clinician. Messages and relevant conversation context may be processed by an AI service provider to generate a response. Conversations may be stored or summarized for customer-service follow-up. Do not rely on an AI response for diagnosis, emergency care, or treatment decisions.
Cookies, analytics, and advertising measurement
Cookies and similar technologies help operate login sessions, shopping carts, checkout, security, analytics, and marketing measurement. Depending on the integrations enabled by the store, technical and commerce events may be processed by providers such as Google, Meta, or TikTok. Browser or device settings can limit some cookie activity, but doing so may affect site functionality.
Service providers and international processing
We may use providers for hosting, cloud infrastructure, AI, email, customer communications, analytics, fraud prevention, payment processing, and international shipping. Because Moroxxo Care is operated from Indonesia and serves customers in the United States, data may be processed or transferred across borders where permitted and subject to applicable safeguards.
Retention and security
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer support, fraud prevention, accounting, dispute handling, and legal obligations. No electronic system can guarantee absolute security.
Your choices and requests
You may contact hello@moroxxocare.com to ask about your personal information or request correction, access, deletion, or other rights that may apply to you. We may need to verify your identity before acting on a request. Some transaction records may need to be retained where required by law.
Changes to this policy
We may update this policy as the store, service providers, or legal requirements change. The current version will be posted on this page.